Qualifications

Required

• Familiarity with macOS and iPadOS.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Basic understanding of common educational technology tools.

Working Conditions

• Schoolbased environment with regular interaction with students and teachers.
• Some lifting/moving of devices and carts (up to ~25–30 lbs).

Ideal Candidate

Someone patient, techsavvy, and eager to help students succeed by keeping technology running smoothly — especially in a Macbased ecosystem.

PA2 - School Technology Aide – Mac Environment, 27 hours/week @ Timpanogos Middle School

Position Summary
The School Technology Aide supports students, teachers, and staff with daytoday technology needs in a Macbased environment. This role assists with device troubleshooting, inventory management, and supporting the school’s instructional technology tools. The aide works under the guidance of the School Tech to ensure reliable, secure, and effective use of technology across the campus.

Key Responsibilities

Technical Support

• Provide firstlevel support for macOS devices, iPads, and related peripherals.
• Troubleshoot hardware and software issues, including login problems, app installs, network connectivity, printing, and classroom A/V setups.
• Assist with account issues

Device Management

• Help maintain and deploy devices using MDM tools
• Prepare devices for student use, including imaging, setup, updates, and configuration.
• Perform basic hardware maintenance (keyboards, screens, cases, chargers, etc.).

Inventory & Documentation

• Assist with tracking technology inventory including MacBooks, iPads, carts, accessories, and classroom equipment.
• Document completed work orders and update ticketing systems.
• Maintain organized storage areas and charging carts.

Customer Service & Training

• Provide friendly, patient assistance to students and staff.
• Educate users on proper device care and basic troubleshooting steps.
• Support teachers during technologyintegrated lessons or testing windows.

Network & Classroom Support

• Assist with basic WiFi troubleshooting under the direction of district tech staff.
• Help ensure classroom tech—such as Apple TVs, projectors, printers, and sound systems—is functioning properly.